Far From Home: What Can We Do To Help International Students Thrive

StudentPulse Team
November 18, 2022

If you’ve spent your whole life growing up in a warm climate all year-round, uprooting and moving to a country where winter is freezing and the sun sets at 4pm can be quite a shock to the system. Something like the weather may seem like a minor thing but for international students – alone in a new place for the first time – going to live and study abroad is a major life transition. ‍ In Episode 5 of the StudentPulse podcast, we speak to Mitchelle Muchuchuti from Zimbabwe and a recent graduate of Saxion University in the Netherlands, on what educational institutions can do to ensure international students are thriving and that their mental health is well-supported.

Could there be issues with going international?

For international students, being able to study abroad is an exciting affair. But as Mitchelle shared, when students are caught up in the flurry and excitement of moving, they often forget to consider how this move will affect them physically, mentally and socially.

Then once they are in a new country and the initial boiling excitement is reduced to a simmer, they slowly begin to realise that they are alone, without their familiar support system, and with a whole new load of responsibilities. Combining this with navigating a new place, new educational system, new people and perhaps a new language, studying abroad can suddenly be a daunting experience.

How can educational institutions support their international students?

The good news is there are many steps educational institutions can take to prepare and ease international students into their new surroundings. Mitchelle shares that some helpful initiatives include:

  • An onboarding programme, before and after arrival. Prior to international students arriving, educational institutions can conduct workshops on what students can expect including what to pack, food and language. Then post-arrival, students can continue to be guided along (for instance, with a first 100 days programme) as they settle into their new life.
  • Buddying up current students with new students. It’s also useful when students are introduced to older students who've been through the same experience. New students are able to relate to them and be more comfortable with reaching out and asking questions.
  • Dropout prevention with a focus on mental health. Educational institutions can also consider the points in the study journey when students are most likely to need help and work to provide timely support. For instance,  during winter breaks, some international students are unable to go home and feelings of disconnect and loneliness often set in during this period. Organising different activities such as trips and meet-ups for international students to participate in can go a long way in helping with their social and mental health.
  • Providing a one stop shop for essential services. An accessible service desk that students can go to get support and resources for:
    - Financial help (e.g opening a bank account or scholarship opportunities)
    - Mental health support (e.g. booking an appointment with a psychologist or counsellor)
    - Social health support (e.g. connecting with other students, signing up for social activities)
    - Academic help (e.g accessing study career counsellors for help with their classes or future careers)
    - Administrative matters (e.g. getting assistance with visas or tuition fees).

StudentPulse provides international students with access to the right resources at the right time

One of the challenges with having only a physical service desk or services offered across campuses and channels is that students will find it a challenge to get the right support at the right time. With StudentPulse, we can consolidate access to all the available support and resources for international students in one place and make it quick and convenient for students to get help.

As StudentPulse combines microsurveys with real-time data analytics to get a better understanding of students’ needs, educational institutions can survey their international students at key points in their journey and depending on the answer they provide, automatically connect students to the appropriate resource. For example, if a particular student indicates that they might be stressed or in a bad mental state, they can be directed immediately to make an appointment with a psychologist. On a larger scale, if many international students indicate that there’s a problem, for instance with their mental health in the first month of arriving at university, StudentPulse can also provide educators with that information so they can take quick, informed action to provide needed support for their students to thrive.

To learn more about StudentPulse, feel free to reach out to our team here or click here to listen to the full version of our podcast with Mitchelle on how educational institutions can support international students to thrive academically, mentally and socially!