use case

Student Temperature Project

How LUT University used three check-ins in 10 weeks to track student experience







Focus area

Accelerated check-in setup


Student participation


Student suggestions


Total questions included


During the pandemic, teachers' every day communication with students decreased and thus concern about their well-being and general moods increased at LUT University. To support students the best way possible - and also on the distance - an easy way to measure and structure student well-being, and improvement suggestions, was needed.

The Challenge

The main challenge for LUT University was to get the right student feedback at hand in an easy interpretable way - in time to make improvements.

  1. Get started with check-ins in the easiest way possible.
  2. Track student well-being and moods across the university's international BSc and MSc programmes.
  3. Automatically structure student feedback to identify areas of improvements impacting student engagement and confidence.

The Solution

To efficiently use check-ins a 10 weeks accelerated project was facilitated by a StudentPulse student experience specialist, including LUT University's Quality Manager and programme representatives.

The project was kicked off with a scoping workshop determining focus areas and student milestones, a preparation session operationalising the feedback collection, and a demoing session to introduce the platform. The check-in setup was built from the beginning of the project, however focus areas being slightly changed along the way, adjusting to the student context and previous feedback results.

Using 9 verified drivers to uncover the 360° experience

To get an understanding of students well-being and moods the three check-ins included 9 out of StudentPulse's 11 student experience drivers. Ranging from learning interaction and contents, to peer relationships, study-life balance and institutional support. The idea with this multiple-driver approach was to take an explorative approach shedding light on all potential causes of student (dis)satisfaction.

  • Learning interaction, contents & surroundings uncovering the learning experience in- and outside lectures.
  • Feedback, evaluation & goal setting uncovering the experienced transparency, exam support and formative feedback.
  • Study-life balance & peer relationships looking into stress levels, social inclusion and general mental health.
  • Expectations & fit clarifying the (missing) link between expectations and experience.

Mapping and explaining programme differences

Understanding the general experience of students is valuable, but what is often really valuable is to compare programmes, identify their potential differences and build best practices that can be used throughout the institution.

To support this all students were split into different segments allowing easy comparisons within, and across, BSc and MSc programmes.

The results

Real-time overview

Few days after starting LUT University got an overview of student well-being and moods, right here, right now.

Significant programme differences

The three check-ins made it clear that significant differences existed between different programmes - of different reasons.

Systematic BSc and MSc differences

Whereas differences occured between programmes, feedback made clear that systematic differences occured between BSc and MSc programmes as well.

Actional improvement suggestions

Several things that LUT University can improve in making students’ learning experience better were identified, students pointing out several actionable targets for development.

Deeper programme involvement

The best way to get started with check-ins is often to "just try it and see what happens" - no matter whether the aim is a permanent check-in setup or a 10 weeks project. A lot of institutional learning will happen in the process of scoping, preparing and using check-ins, as an institution being forced into reflecting on the student journey and institutional needs.

The case of LUT University is a great example of this and how the project has formed the basis of a future setup where specific programmes will be even deeper involved, targeting check-ins to the uniqueness of their students, increasing chances that both students and programmes representatives will benefit from student feedback in the future.

“StudentPulse’s idea of keeping actively on track on students’ feelings is totally different from that we have had earlier. We were looking for this easiness in building up check-ins with informative and easy reporting.”

Annikka Nurkka

Quality Systems Manager, LUT University